Angelo Joe Delos Santos

Supported logistics, database, and quality testing workflows by improving spreadsheet-based tracking, assisting inventory checks, and validating printer cartridge quality.

• Assisted with database input and logistics records, helping the team reduce manual workload around sales invoices and inventory checking.
• Improved Excel and Google Sheets trackers used for day-to-day operations, making records easier to update, review, and reconcile.
• Performed R&D and quality testing on newly arrived ink and cartridge products to verify working condition before operational use.
• Troubleshot printer ink and cartridge issues, identified common errors or defects, and documented findings for follow-up handling.

Supported cloud and ERP infrastructure research around Google Cloud, Odoo, Docker-based deployments, and PostgreSQL components while producing documentation and presentation materials for the cloud infrastructure team.

• Explored Docker and Docker Compose workflows for running Odoo-related services and supporting database components in containerized environments.
• Studied PostgreSQL deployment patterns and supporting components such as HAProxy and PgBouncer for availability, pooling, and infrastructure design considerations.
• Created Google Workspace presentation materials with the Cloud Infrastructure Lead for client and internal cloud solution discussions.
• Drafted an initial monitoring design template for client environments, including structure and documentation approach, before the internship period ended.
• Improved Linux command-line skills, infrastructure research habits, and team documentation practices through assigned cloud and Odoo solution tasks.

Supported a US retail credit card servicing account, handling end-to-end customer inquiries across billing, payments, disputes, account servicing, and digital self-service support.

• Assisted cardholders with balance inquiries, payment processing, minimum interest and late-fee waiver requests, and credit limit increase reviews based on account eligibility and credit profile.
• Filed and routed disputes for unauthorized charges while guiding customers through required verification, documentation, and next-step expectations.
• Walked customers through mobile app and website workflows, including account access, payment navigation, statement review, and general card servicing features.
• Maintained performance across CP60, callback metrics, CSAT surveys, transfer rate, and call-handling expectations in a regulated financial services support environment.

Managed chat sessions, ensured quick responses, and escalated issues when necessary.